Refund and Cancellation Policy

1. Scope of This Policy

This Refund and Cancellation Policy applies to eligible purchases made directly from The Cause and Effect App LLC, including Effect AI subscriptions, managed setup and onboarding services, Cause & Effect App services, and school or institutional plans.

This Policy forms part of our Terms and Conditions. Our Privacy Policy explains how personal information is handled.

A signed order form, proposal, statement of work, institutional agreement, or marketplace agreement may contain additional or different terms. If a signed written agreement expressly conflicts with this Policy, that written agreement controls only to the extent of the conflict, subject to applicable law.

Our Services are digital services. No physical merchandise is shipped under this Policy, so physical-product return procedures ordinarily do not apply.

2. Effect AI Plans and Recurring Billing

Effect AI monthly subscriptions continue month to month until canceled. Before recurring billing begins, the applicable plan, recurring price, billing frequency, first paid renewal date, and cancellation method must be disclosed through checkout, an order confirmation, or another written authorization.

By completing the applicable subscription authorization, you authorize The Cause and Effect App LLC and its payment processor to charge your selected payment method on each scheduled renewal date until cancellation.

3. Cancelling Effect AI

You may cancel an Effect AI subscription at any time:

1. through the subscription section of your online account, where available; or
2. by emailing support@causeandeffectapp.com or info@causeandeffectapp.com with the subject line Cancellation Request.

Include the customer or business name, account email, and order or subscription number, if available. We use the time a valid cancellation request is submitted—not the time it is later read or processed—to determine whether it was received before a renewal.

Cancellation will not require an unnecessary telephone call, retention conversation, or unreasonable delay. To prevent the next charge, submit cancellation before the renewal date and time shown in your account or order confirmation.

If you cancel during an already-paid monthly period, cancellation stops future renewals. Service ordinarily remains available through the end of the paid period unless you request immediate termination or access must end sooner for security, legal, non-payment, or Terms-enforcement reasons.

4. Effect AI Setup Fees and Onboarding

Effect AI requires managed setup and onboarding. Onboarding begins at the earliest of the following:

1. you submit or begin completing the Effect AI business-intake process;
2. an onboarding, configuration, or implementation meeting is held;
3. you provide, or are asked to provide, website, domain, platform, integration, business-content, or account access for implementation;
4. we begin configuration, workflow mapping, customization, knowledge-base preparation, testing, or integration work; or
5. we notify you in writing that onboarding work has started.

Cancellation before onboarding begins

If we receive and confirm cancellation before onboarding begins, the applicable Effect AI setup fee is refundable.

Cancellation after onboarding begins

Once onboarding begins, the setup fee becomes non-refundable because implementation resources and work have been committed. Cancelling the monthly subscription does not reverse or refund a setup fee that has become non-refundable.

5. Effect AI Monthly Subscription Refunds

After a recurring monthly charge has been processed, that charge is ordinarily non-refundable and will not be prorated for a partially used billing period.

A refund may be provided:

• when we verify that a charge was duplicated;
• when we verify that a charge was processed incorrectly;
• when a refund or cancellation right is required by applicable law; or
• when The Cause and Effect App LLC expressly agrees in writing that a refund is appropriate.

Nothing in this Policy limits a refund, cancellation, or consumer-protection right that cannot legally be waived.

6. School and Institutional Customers

Unless a signed order states otherwise, the standard school subscription is $7,000 USD per year for up to 200 students, plus a one-time setup or implementation fee beginning at $250 USD.

For eligible school and institutional customers:

• the one-time school setup or implementation fee is non-refundable;
• the initial annual subscription fee may be canceled and refunded when a written refund request is received within 14 calendar days after the initial subscription payment;
• after that 14-calendar-day period, the subscription fee is non-refundable except where required by applicable law; and
• renewals, non-renewals, additional-student charges, and additional services are governed by the applicable order form or signed agreement.

School refund requests must identify the school or institution, purchaser’s name, account email, order or invoice number, payment date, and reason for the request.

7. App Store and Third-Party Marketplace Purchases

If a subscription or paid feature is purchased through Apple’s App Store, Google Play, or another third-party marketplace, that marketplace may be the merchant of record and may control billing, cancellation, and refund processing.

Marketplace subscriptions must be managed through the applicable marketplace account and are subject to that marketplace’s refund procedures. We may provide reasonable supporting information, but we cannot directly issue a refund for a charge controlled exclusively by a marketplace.

8. How to Request a Refund or Report a Billing Error

Send refund requests and reports of suspected duplicate or incorrect charges to support@causeandeffectapp.com or info@causeandeffectapp.com.

Please include:

• the customer, business, school, or institution name;
• the account email address;
• the order, invoice, or subscription number, if available;
• the charge date and amount;
• the reason for the request; and
• any supporting documentation reasonably needed to verify the charge.

Approved refunds will ordinarily be returned to the original payment method. The time needed for the credit to appear may depend on the payment processor, card issuer, bank, or marketplace.

9. Pricing or Billing Errors

We may correct genuine pricing, billing, or technical errors. If a correction would increase an amount that you already agreed to pay, we will obtain any consent required by applicable law before charging the increased amount.

10. Changes to This Policy

We may update this Policy to reflect changes to our Services, pricing, billing procedures, or applicable legal requirements. The revised Policy will display a new “Last Updated” date.

A policy change will not retroactively eliminate a refund or cancellation right that had already accrued or a right that cannot legally be waived.

This Policy provides general contractual information about our refund and cancellation practices. It does not limit rights available under applicable law.